Background Handling

Keep calls alive when users navigate away from your app. Background handling ensures the call continues running when users press the home button, switch to another app, or lock their device.

Overview

When a user leaves your call activity, Android may terminate it to free resources. The SDK provides CometChatOngoingCallService - a foreground service that:

Keeps the call session active in the background
Shows an ongoing notification in the status bar
Allows users to return to the call with a single tap
Provides a hangup action directly from the notification

When to Use

Scenario	Solution
User stays in call activity	No action needed
User enters Picture-in-Picture	PiP Mode handles this
User presses HOME during call	Use OngoingCallService
User switches to another app	Use OngoingCallService
Receiving calls when app is killed	VoIP Calling handles this

Background Handling is different from VoIP Calling. VoIP handles receiving calls when the app is not running. Background Handling keeps an active call alive when the user leaves the app.

Implementation

Step 1: Add Manifest Permissions

Add the required permissions and service declaration to your AndroidManifest.xml:

<manifest xmlns:android="http://schemas.android.com/apk/res/android">

    <!-- Required for foreground service -->
    <uses-permission android:name="android.permission.FOREGROUND_SERVICE" />
    <uses-permission android:name="android.permission.FOREGROUND_SERVICE_MEDIA_PLAYBACK" />
    <uses-permission android:name="android.permission.FOREGROUND_SERVICE_MICROPHONE" />
    <uses-permission android:name="android.permission.FOREGROUND_SERVICE_CAMERA" />
    <uses-permission android:name="android.permission.POST_NOTIFICATIONS" />

</manifest>

Step 2: Start Service on Session Join

Start the ongoing call service when the user successfully joins a call session:

Kotlin
Java

import com.cometchat.calls.services.CometChatOngoingCallService
import com.cometchat.calls.utils.OngoingNotification

class CallActivity : AppCompatActivity() {

    override fun onCreate(savedInstanceState: Bundle?) {
        super.onCreate(savedInstanceState)
        setContentView(R.layout.activity_call)

        val callSession = CallSession.getInstance()

        callSession.addSessionStatusListener(this, object : SessionStatusListener() {
            override fun onSessionJoined() {
                // Start the foreground service to keep call alive in background
                CometChatOngoingCallService.launch(this@CallActivity)
            }

            override fun onSessionLeft() {
                // Stop the service when call ends
                CometChatOngoingCallService.abort(this@CallActivity)
                finish()
            }

            override fun onConnectionClosed() {
                CometChatOngoingCallService.abort(this@CallActivity)
            }
        })

        // Join the session...
    }

    override fun onDestroy() {
        // Always stop the service when activity is destroyed
        CometChatOngoingCallService.abort(this)
        super.onDestroy()
    }
}

import com.cometchat.calls.services.CometChatOngoingCallService;
import com.cometchat.calls.utils.OngoingNotification;

public class CallActivity extends AppCompatActivity {

    @Override
    protected void onCreate(Bundle savedInstanceState) {
        super.onCreate(savedInstanceState);
        setContentView(R.layout.activity_call);

        CallSession callSession = CallSession.getInstance();

        callSession.addSessionStatusListener(this, new SessionStatusListener() {
            @Override
            public void onSessionJoined() {
                // Start the foreground service to keep call alive in background
                CometChatOngoingCallService.launch(CallActivity.this);
            }

            @Override
            public void onSessionLeft() {
                // Stop the service when call ends
                CometChatOngoingCallService.abort(CallActivity.this);
                finish();
            }

            @Override
            public void onConnectionClosed() {
                CometChatOngoingCallService.abort(CallActivity.this);
            }
        });

        // Join the session...
    }

    @Override
    protected void onDestroy() {
        // Always stop the service when activity is destroyed
        CometChatOngoingCallService.abort(this);
        super.onDestroy();
    }
}

Custom Notification

Customize the ongoing call notification to match your app’s branding:

Kotlin
Java

import com.cometchat.calls.utils.OngoingNotification

private fun buildCustomNotification(): Notification {
    val channelId = "CometChat_Call_Ongoing_Conference"
    
    // Intent to return to call when notification is tapped
    val intent = Intent(this, CallActivity::class.java).apply {
        flags = Intent.FLAG_ACTIVITY_CLEAR_TOP or Intent.FLAG_ACTIVITY_SINGLE_TOP
    }
    val pendingIntent = PendingIntent.getActivity(
        this, 0, intent,
        PendingIntent.FLAG_UPDATE_CURRENT or PendingIntent.FLAG_IMMUTABLE
    )

    return NotificationCompat.Builder(this, channelId)
        .setSmallIcon(R.drawable.ic_call)
        .setContentTitle("Ongoing Call")
        .setContentText("Tap to return to your call")
        .setPriority(NotificationCompat.PRIORITY_HIGH)
        .setContentIntent(pendingIntent)
        .setOngoing(true)
        .setAutoCancel(false)
        .setVisibility(NotificationCompat.VISIBILITY_PUBLIC)
        .build()
}

// Use custom notification before launching service
callSession.addSessionStatusListener(this, object : SessionStatusListener() {
    override fun onSessionJoined() {
        OngoingNotification.buildOngoingConferenceNotification(buildCustomNotification())
        CometChatOngoingCallService.launch(this@CallActivity)
    }
})

import com.cometchat.calls.utils.OngoingNotification;

private Notification buildCustomNotification() {
    String channelId = "CometChat_Call_Ongoing_Conference";
    
    // Intent to return to call when notification is tapped
    Intent intent = new Intent(this, CallActivity.class);
    intent.setFlags(Intent.FLAG_ACTIVITY_CLEAR_TOP | Intent.FLAG_ACTIVITY_SINGLE_TOP);
    PendingIntent pendingIntent = PendingIntent.getActivity(
        this, 0, intent,
        PendingIntent.FLAG_UPDATE_CURRENT | PendingIntent.FLAG_IMMUTABLE
    );

    return new NotificationCompat.Builder(this, channelId)
        .setSmallIcon(R.drawable.ic_call)
        .setContentTitle("Ongoing Call")
        .setContentText("Tap to return to your call")
        .setPriority(NotificationCompat.PRIORITY_HIGH)
        .setContentIntent(pendingIntent)
        .setOngoing(true)
        .setAutoCancel(false)
        .setVisibility(NotificationCompat.VISIBILITY_PUBLIC)
        .build();
}

// Use custom notification before launching service
callSession.addSessionStatusListener(this, new SessionStatusListener() {
    @Override
    public void onSessionJoined() {
        OngoingNotification.buildOngoingConferenceNotification(buildCustomNotification());
        CometChatOngoingCallService.launch(CallActivity.this);
    }
});

The notification channel ID must be CometChat_Call_Ongoing_Conference to work with the SDK’s service.

Complete Example

Kotlin
Java

class CallActivity : AppCompatActivity() {

    private lateinit var callSession: CallSession

    override fun onCreate(savedInstanceState: Bundle?) {
        super.onCreate(savedInstanceState)
        setContentView(R.layout.activity_call)

        callSession = CallSession.getInstance()
        
        setupSessionListener()
        joinCall()
    }

    private fun setupSessionListener() {
        callSession.addSessionStatusListener(this, object : SessionStatusListener() {
            override fun onSessionJoined() {
                // Build custom notification (optional)
                OngoingNotification.buildOngoingConferenceNotification(buildCustomNotification())
                
                // Start foreground service
                CometChatOngoingCallService.launch(this@CallActivity)
            }

            override fun onSessionLeft() {
                CometChatOngoingCallService.abort(this@CallActivity)
                finish()
            }

            override fun onConnectionClosed() {
                CometChatOngoingCallService.abort(this@CallActivity)
            }
        })
    }

    private fun joinCall() {
        val sessionId = intent.getStringExtra("SESSION_ID") ?: return
        val container = findViewById<FrameLayout>(R.id.callContainer)

        val sessionSettings = CometChatCalls.SessionSettingsBuilder()
            .setTitle("My Call")
            .build()

        CometChatCalls.joinSession(
            sessionId = sessionId,
            sessionSettings = sessionSettings,
            view = container,
            context = this,
            listener = object : CometChatCalls.CallbackListener<CallSession>() {
                override fun onSuccess(session: CallSession) {
                    Log.d(TAG, "Joined call successfully")
                }

                override fun onError(e: CometChatException) {
                    Log.e(TAG, "Failed to join: ${e.message}")
                    finish()
                }
            }
        )
    }

    private fun buildCustomNotification(): Notification {
        val channelId = "CometChat_Call_Ongoing_Conference"
        
        val intent = Intent(this, CallActivity::class.java).apply {
            flags = Intent.FLAG_ACTIVITY_CLEAR_TOP or Intent.FLAG_ACTIVITY_SINGLE_TOP
        }
        val pendingIntent = PendingIntent.getActivity(
            this, 0, intent,
            PendingIntent.FLAG_UPDATE_CURRENT or PendingIntent.FLAG_IMMUTABLE
        )

        return NotificationCompat.Builder(this, channelId)
            .setSmallIcon(R.drawable.ic_call)
            .setContentTitle("Ongoing Call")
            .setContentText("Tap to return to your call")
            .setPriority(NotificationCompat.PRIORITY_HIGH)
            .setContentIntent(pendingIntent)
            .setOngoing(true)
            .setAutoCancel(false)
            .setVisibility(NotificationCompat.VISIBILITY_PUBLIC)
            .build()
    }

    override fun onDestroy() {
        CometChatOngoingCallService.abort(this)
        super.onDestroy()
    }

    companion object {
        private const val TAG = "CallActivity"
    }
}

public class CallActivity extends AppCompatActivity {

    private static final String TAG = "CallActivity";
    private CallSession callSession;

    @Override
    protected void onCreate(Bundle savedInstanceState) {
        super.onCreate(savedInstanceState);
        setContentView(R.layout.activity_call);

        callSession = CallSession.getInstance();
        
        setupSessionListener();
        joinCall();
    }

    private void setupSessionListener() {
        callSession.addSessionStatusListener(this, new SessionStatusListener() {
            @Override
            public void onSessionJoined() {
                // Build custom notification (optional)
                OngoingNotification.buildOngoingConferenceNotification(buildCustomNotification());
                
                // Start foreground service
                CometChatOngoingCallService.launch(CallActivity.this);
            }

            @Override
            public void onSessionLeft() {
                CometChatOngoingCallService.abort(CallActivity.this);
                finish();
            }

            @Override
            public void onConnectionClosed() {
                CometChatOngoingCallService.abort(CallActivity.this);
            }
        });
    }

    private void joinCall() {
        String sessionId = getIntent().getStringExtra("SESSION_ID");
        if (sessionId == null) return;
        
        FrameLayout container = findViewById(R.id.callContainer);

        SessionSettings sessionSettings = new CometChatCalls.SessionSettingsBuilder()
            .setTitle("My Call")
            .build();

        CometChatCalls.joinSession(
            sessionId,
            sessionSettings,
            container,
            this,
            new CometChatCalls.CallbackListener<CallSession>() {
                @Override
                public void onSuccess(CallSession session) {
                    Log.d(TAG, "Joined call successfully");
                }

                @Override
                public void onError(CometChatException e) {
                    Log.e(TAG, "Failed to join: " + e.getMessage());
                    finish();
                }
            }
        );
    }

    private Notification buildCustomNotification() {
        String channelId = "CometChat_Call_Ongoing_Conference";
        
        Intent intent = new Intent(this, CallActivity.class);
        intent.setFlags(Intent.FLAG_ACTIVITY_CLEAR_TOP | Intent.FLAG_ACTIVITY_SINGLE_TOP);
        PendingIntent pendingIntent = PendingIntent.getActivity(
            this, 0, intent,
            PendingIntent.FLAG_UPDATE_CURRENT | PendingIntent.FLAG_IMMUTABLE
        );

        return new NotificationCompat.Builder(this, channelId)
            .setSmallIcon(R.drawable.ic_call)
            .setContentTitle("Ongoing Call")
            .setContentText("Tap to return to your call")
            .setPriority(NotificationCompat.PRIORITY_HIGH)
            .setContentIntent(pendingIntent)
            .setOngoing(true)
            .setAutoCancel(false)
            .setVisibility(NotificationCompat.VISIBILITY_PUBLIC)
            .build();
    }

    @Override
    protected void onDestroy() {
        CometChatOngoingCallService.abort(this);
        super.onDestroy();
    }
}

API Reference

CometChatOngoingCallService

Method	Description
`launch(context)`	Starts the foreground service with an ongoing notification
`abort(context)`	Stops the foreground service and removes the notification

OngoingNotification

Method	Description
`buildOngoingConferenceNotification(notification)`	Sets a custom notification to display. Call before `launch()`
`createNotificationChannel(activity)`	Creates the notification channel (called automatically)

Picture-in-Picture - Keep call visible while using other apps
VoIP Calling - Receive calls when app is killed
Session Status Listener - Listen for session events

Overview

Getting Started

Call Session

Features

Advanced

Overview

When to Use

Implementation

Step 1: Add Manifest Permissions

Step 2: Start Service on Session Join

Custom Notification

Complete Example

API Reference

CometChatOngoingCallService

OngoingNotification

Overview

Getting Started

Call Session

Features

Advanced

​Overview

​When to Use

​Implementation

​Step 1: Add Manifest Permissions

​Step 2: Start Service on Session Join

​Custom Notification

​Complete Example

​API Reference

​CometChatOngoingCallService

​OngoingNotification

​Related Documentation

Overview

When to Use

Implementation

Step 1: Add Manifest Permissions

Step 2: Start Service on Session Join

Custom Notification

Complete Example

API Reference

CometChatOngoingCallService

OngoingNotification

Related Documentation